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Shipping & returns


ZSJ Couture UK Returns

United Kingdom customers can return items bought from ZSJCouture UK for free via Royal Mail.

Where applicable, simply fill out your return slip included with the purchased product(s) ensuring reason for return has been completed.

Securely repack the item(s) you intend to return in their accompanying original package, along with the completed Returns slip. Kindly ensure that your returning items are within below Royal Mail size and weight restriction:

  • Royal Mail – Maximum 20kg weight, 61x46x46cm

Kindly affix return slip to the front of parcel you are returning to us, ensuring the original sticker displaying your name and address are properly covered with the return label included in your original parcel.

Returns can take up to 14 days to be processed once your parcel has been received by us through Royal Mail.

Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method. You must ensure the products are returned to us within 14 days otherwise your refund may be refused.

If returning items by post, please retain your proof of posting.

PayPal Purchases

Note that any item purchased online using PayPal must be returned to us within 14 days in order to receive a refund.

Returns Information

 A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. Please note that returns to ZSJCouture UK will only be accepted where the product(s) are retuned in good and saleable condition.


If you wish to exchange your item(s) you will need to send us email within 14 days of receipt of your order. Exchanges are not possible after 14 days of receiving your order. Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.